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Who is responsible for the website?

Responsible: TicketGo OÜ
VAT Number: EE102695614
Postal address: Harju maakond, Tallinn, Kesklinna linnaosa, Sakala tn 7-2, 10141

Information and Consent

By reading this Privacy Policy, the user is informed about how TicketGo OÜ (hereinafter Versailles) collects, processes and protects personal data provided through the website (hereinafter, the "Website"). It also includes data derived from browsing and any other information that may be provided to Versailles in the future.

We have written this policy so that you can easily understand how your data is handled by Versailles. If you require further clarification, please do not hesitate to contact us.

Obligation to Provide Data

The data requested in the forms on the Website are, in general, mandatory (unless otherwise specified) in order to comply with the established penalties. If these data are not provided or are incorrect, we will not be able to deal with your requests properly.

For what purpose will we process your Personal Data?

The personal data collected will be processed by Versailles for the following purposes:

  1. Manage contact requests made through the channels available on the Website.
  2. Manage purchases made on the Website, including payment and delivery of tickets.
  3. Manage the subscription to the newsletter through the channel provided on the Website.
  4. To perform analysis on the use of the Website and to understand users' preferences and behaviours.
  5. Send commercial communications about Versailles products and services, unless otherwise indicated by ticking the appropriate box, or the user objects to such treatment.
  6. Send commercial communications (offers, promotions, etc.) about products and services of third party companies with which Versailles collaborates, if the user gives his/her consent by ticking the corresponding box.
  7. Perform user data analysis, using own and third party sources, to create detailed profiles of products of interest to the user, if authorised by ticking the relevant box.

How Long Will Data Be Processed?

We retain your personal data for as long as necessary to comply with our legal obligations and for the fines mentioned in this policy. If you wish to unsubscribe from Versailles, object or revoke your consent, you may do so at any time.

What User Data will Versailles process?

Versailles will process the following categories of data:

  • Identification data: name, surname, national identity card or foreigner's identity number and image.
  • Contact details: e-mail address.
  • Navigation data.

If you provide data of third parties, you confirm that you have their consent or the necessary legitimacy and you undertake to inform them about the Privacy Policy. Versailles reserves the right to verify this information, taking the necessary measures in accordance with data protection laws.

What is the Legal Basis for Processing your Data?

  • The processing of data for the purchase of products through the Website is necessary to fulfil the contract between the user and Versailles.
  • Processing for marketing purposes is based on the legitimate interest of Versailles when the user has purchased products or services from our company. In the absence of such a contractual relationship, data processing will be based on the user's consent in accordance with the regulations in force.
  • Commercial communications from third party companies and profiling are based on the user's consent.

With whom will we share your data?

Your data may be shared with:

  • Providers of tickets and related services, exclusively to manage your purchase.
  • Companies of the Versailles group to send commercial communications, if the user consents.
  • Competent national and/or European authorities according to the applicable law.

Versailles's suppliers may access your data in order to comply with the legal obligations and fines mentioned above. These providers will not use your data for their own fines without prior notification from Versailles.

International Transfers

We use Google Analytics 4 to analyse website traffic. IP addresses are anonymised before being processed by Google Analytics. Google may transfer and store data on servers outside.

Exercise of Rights

Versailles guarantees the free exercise of your rights of access, rectification, deletion, limitation, opposition and portability. You can learn more about these rights at the link provided. You can exercise your rights through your profile in the GDPR section, modifying your data or withdrawing consent. You can also write to us at specifying the right you wish to exercise and attaching a copy of your ID.

You have the right to file a claim with the Spanish Data Protection Agency.

Security and Confidentiality

Versailles is committed to guaranteeing the security, secrecy and confidentiality of your data. We have implemented technical and organizational measures to protect your data against loss, misuse or unauthorized access.

Policy Changes

Versailles may update this Privacy Policy by notifying the client if new data processing or substantial changes are introduced. We recommend that you review this policy periodically.

In the event that any provision of these conditions is declared illegal, invalid or not applicable by a competent entity, it will be considered ineffective without affecting the other provisions.